Delivery options for trade accounts across Newfoundland and Atlantic Canada.
We offer local delivery within the St. John's metro area. Delivery is coordinated directly by our team and scheduled based on your order size and location. Delivery charges are calculated at the time of invoicing and included on your invoice.
St. John's metro area and surrounding communities. Contact us for deliveries to areas outside metro St. John's.
We'll reach out after your order is confirmed to arrange a delivery window that works for your business.
You're welcome to pick up your order from our St. John's warehouse at no charge. We'll notify you when it's ready.
For customers outside the St. John's area, orders ship via Day & Ross freight. Shipping costs are confirmed before your order is dispatched and added to your invoice — you won't be surprised after the fact.
All glass orders shipping outside St. John's must be palletized. This is a freight requirement, not optional — loose glass cannot be accepted by the carrier.
We'll confirm exact palletization and shipping costs with you before your order ships.
Glass is not insurable in transit. By its nature, glass is classified as a fragile commodity and carriers will not honour claims for breakage. We take every reasonable precaution in packaging, but we cannot accept liability for breakage that occurs during freight. If this is a concern, please discuss crating options with us before your order ships.
The following charges may apply to your shipment depending on delivery location, access, and requirements. These are added to your invoice at cost — we don't mark up freight charges.
| Service | Applies When | Approximate Charge |
|---|---|---|
| Tailgate Delivery | Lift-gate required to lower freight to ground level | ~$84/shipment |
| Inside Delivery | Driver brings items inside the building | From $65/shipment |
| Extra Labour / Lumper | Breakdown of pallet or additional handling required | From $200/person |
| Newfoundland Ferry Charge | LTL shipments crossing to/from the island | $24.78–$462.50 depending on weight |
| Private Residence / Limited Access | Delivery to a residential address or restricted site | $90/shipment |
| Protect from Freezing | Temperature-sensitive LTL or TL/LTL heat service | 20% of freight charge (min $40) |
| Redelivery | First delivery attempt unsuccessful | $7/CWT (min $80, max $300) |
| Weekend or Holiday | Pickup or delivery on a weekend or statutory holiday | $75/hr per person (min $300/person) |
| After Hours | Pickup or delivery outside 8 AM – 5 PM | From $135/shipment |
Charges are based on Day & Ross published tariffs effective January 2026. Actual charges may vary. All amounts in CAD.
We want to make sure you receive exactly what you ordered in perfect condition. If there's a problem with your order, contact us within 5 business days of receipt.
Note any visible damage on the delivery receipt before signing. Photograph the damage and contact us at orders@atlanticmoulding.com within 5 business days. We'll work with you on a resolution.
If you receive items different from what was ordered, contact us and we'll arrange a return and replacement at no cost to you.
Custom-cut moulding and chop/join orders are non-returnable. Standard stick and box orders may be returned in original, unopened condition within 14 days — contact us first.
Due to the nature of glass freight, we cannot accept returns or claims for transit breakage. Please inspect all glass immediately upon delivery and note any issues before the driver leaves.
Questions about a shipment or need a freight quote before ordering?
Our team is happy to help.